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Phone: (732) 292-1100
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Hot Off The Press

Managed Care Industry Challenged to Provide Quality Healthcare Services

Manasquan, N.J. -- The managed care industry is being challenged to overcome the anti-managed care sentiment that has been fueled by the mainstream media's coverage of quality of care issues in managed care, according to the recently published Managed Care Yearbook, Fourth Edition.

The Managed Care Yearbook looks at how the American Association of Health Plans, along with some of the nation's leading health plans, have developed the "Putting Patients First" program to help health plans focus on quality of care that patients receive.

The Managed Care Yearbook also covers how managed care plans could better manage physician practices through the use of guidelines and what your providers want from quality indicators.

The Yearbook highlights one of Humana Inc.'s "Humana Service Promises," which the company is implementing so that it can "deliver extraordinary service at every point of contact."

You'll also get details on how: United HealthCare launched its Clinical Profiles program that gives physicians the ability to compare their own practices with the best nationally accepted practices; Aetna Health Plans and the Individual Case Management Association partnered to develop case management practice guidelines, which are expected to enhance quality care and promote positive, cost-effective patient outcomes; and Medica Health Plans, part of Allina Health System, has contracted with the Medical Care Ombudsman Program to review requests by terminally ill patients for investigational treatments.

You'll also get details on how the federal government through the Agency for Health Care Policy and Research is playing a role in the quality of care provided by managed care plans through such initiatives as a three-year study that is investigating the impact that different features of health plans on the quality of care provided to patients with chronic illnesses and on outcomes; and Evidence-based Practice Centers, which will review relevant scientific literature to produce "evidence reports" or technology assessments that will serve as the foundation for public- and private-sector organizations to develop tools and strategies for improving the quality of healthcare services.

Within the 478 pages of The Managed Care Yearbook, Fourth Edition, you'll also have access to information on managed care trends, cost containment, accreditation, making managed care work, member retention strategies, Medicare and Medicaid managed care, innovations, mental health, legislation and regulations affecting managed care, management information systems, executive compensation and managed care market news.

The Managed Care Yearbook, Fourth Edition, is available for $243.50, which includes shipping and handling.

For more information contact: MCIC, 1913 Atlantic Avenue, Suite F4, Manasquan, NJ 08736; (888) 843-6242, fax (888) 329-6242, e-mail

For more information contact The Managed Care Information Center, 1913 Atlantic Avenue, Suite F4, Manasquan, NJ, 08736, toll-free telephone 1-888-THE-MCIC (1-888-843-6242), fax 1-888-FAX-MCIC (1-888-329-6242), e-mail or online at

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