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Managed Care Information Center  
1913 Atlantic Ave., Suite F5
Manasquan, NJ  08736
(732) 292-1100
fax: (732) 292-1111


MCIC Press Release

March 14, 2008


“Best Practices in Healthcare Customer Service: How to Drive Patient or Member Satisfaction and Bottom Line Revenues”


Live 90-Minute Audio Conference
Scheduled for 
Wednesday, April 9, 2008 from 
1:30-3:00 pm ET 

Contact: Rebecca Stodolak
Phone:    800-516-4343

MANASQUAN, NJ -- March 14, 2008:  Consumerism in healthcare is giving individuals better access to information, more control over their own health care and allowing them to make informed decisions about their healthcare.   Savvy consumers are looking for the best blend of service, price, and quality.

In this changing market, customer satisfaction is becoming critical, especially with the advent of healthcare transparency initiatives.  To remain competitive, healthcare organizations must use a customer-centric approach for every interaction. 

Learn how developing a strong customer-centric culture can have a significant impact on healthcare outcomes and bottom line revenue.   And recognize the critical elements that affect a customer’s experience and your customer satisfaction scores.

Join Health Resources Publishing and three experts in healthcare customer service for “Best Practices in Healthcare Customer Service: How to Drive Patient or Member Satisfaction and Bottom Line Revenues,” a special 90-minute audio conference and webinar, is scheduled for Wednesday, April 9, 2008, 1:30 – 3:00 pm EDT.

Presenters  Wendy Leebov, Ed.D. Change Strategist, Coach, Consultant and Co-Author of: “Achieving Impressive Customer Service: Seven Strategies for the Health Care Manager,” “Service Savvy Health Care: One Goal at a Time” and “Service Quality Improvement: The Customer Satisfaction Strategy for Health Care,”  Paul Spiegelman Chief Executive Officer The Beryl Companies Author of  "Why is Everyone Smiling? The Secret Behind Passion, Productivity, and Profit," Mary Zokan Director of Marketing Rush-Copley Medical Center (Aurora, ILwill discuss topics that include: 

  • Ways to build a customer-centric culture in health care settings   
  • How to improve the overall patient experience during the entire continuum or care
  • Common service pitfalls for healthcare organizations 
  • 7 simple strategies for achieving impressive customer service
  • Learn how to differentiate your organization from your competition through customer-centric approaches
  • Why patient-centered care is important today
  • The impact of customer service can have on your bottom line 
  • Tips for resolving complaints effectively
  • The role technology can play in excellent customer service
  • Case Study: Rush-Copley Medical Center -- How improvements in customer service drove measurable improvements in revenue generation and patient satisfaction 
  • Live question and answer session

To register for Best Practices in Healthcare Customer Service: How to Drive Patient or Member Satisfaction and Bottom Line Revenues,”, visit:    http://www.healthresourcesonline.com/edu/customerservice.htm, call (800) 516-4343 or e-mail orders@healthresourcesonline.com.” 

Cost of the conference is $247 per site if registered by April 4  (and $297 after). A CD will also be available for purchase for those unable to attend the live conference. For further details and other pricing options, visit:  http://www.healthresourcesonline.com/edu/customerservice.htm .

Address: The Managed Care Information Center, 1913 Atlantic Ave., Suite F5, Manasquan, NJ 08736; (732) 292-1100, www.themcic.com